Frequently Asked Questions

Shipping Questions

Where do you ship?

We ship within Australia only. Shipping rates are calculated based on your location and will be displayed at checkout.

How long does shipping take?

Your orders typically arrive within 5-7 business days. Express upgrade option is available at the checkout.

Do you offer free shipping?

Some items are priced to include shipping. Rates are calculated at checkout based on your delivery address before you pay.

How can I track my order?

Once your order ships, you'll usually receive a tracking number via email (except for orders under $20.00). You can use this to monitor your delivery progress.

Returns & Exchanges

What is your return policy?

We want you to love your vintage or antique pieces. If you're not completely satisfied, please contact us within 14 days of receiving your order to discuss return options.

How do I return an item?

Please contact us before returning any items. We'll provide you with return instructions and address. Items must be returned in their original condition.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Product Questions

Are these items vintage or new?

Our collection features authentic vintage and antique items, each with its own unique character and history. We sometimes offer vintage style new or handmade items.

How do I care for vintage linens?

We recommend gentle hand washing or delicate machine cycle with mild detergent. Lay flat or hang to dry. Avoid harsh chemicals and high heat.

Can I see more photos of an item?

Each product listing includes multiple images. If you'd like additional photos or details about a specific piece, please contact us and we'll be happy to help.